EPM Support & Customer care

Keep your EPM solution running smoothly with dedicated support for CCH Tagetik and Workday Adaptive Planning.

Keep your EPM solutions running smoothly with Scandic Fusion Customer Care. We provide dedicated functional and technical support for CCH Tagetik and Workday Adaptive Planning, helping organisations keep planning, reporting, and consolidation efficient and reliable. With structured support and an experienced EPM team behind it, you get practical help for day-to-day questions, issue resolution, and ongoing changes.

Project parts

1

Reliable Support That Keeps Your EPM Performing

Experience proactive support designed to keep your CCH Tagetik or Workday Adaptive Planning solution performing at its best. Whether functional or technical, we stay close to your daily operations, so you can stay focused on driving results.

2

We support Escalations, So You Don’t Have To

When technical incidents require vendor intervention, we can take the lead. Our team manages escalations directly with the software provider together with you, ensuring issues move quickly and efficiently toward resolution.

3

Your Seamless Communication Hub

Enjoy a streamlined support journey with one intuitive platform for all requests. Track tickets, access documentation, and stay fully informed. Everything you need, all in one place.

core deliverables

ONE SERVICE DESK

A single place to submit, track, and manage all support requests.

DEDICATED CONTACT

One named contact backed by an experienced team of EPM specialists.

EXPERT SUPPORT

Functional and technical support for questions, issues, and day-to-day solution use.

CLEAR RESPONSE TIMES

Defined service levels and predictable response windows you can rely on.

ONGOING EVOLUTION

Support for administration, setup changes, new needs, and continuous improvement.

REGULAR FOLLOW-UPS

Monthly check-ins, performance reviews, and recommendations to keep the solution on track.

Reliable EPM support that keeps planning, reporting, and consolidation moving.

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Other services

To make sure the choices are both practical and viable in the long term perspective.

Consolidation

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Tagetik Disclosure Management

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Let’s talk

Tell us what support you need, and we’ll help shape the right setup

Get in touch

Inge Andre Kristianen

Sales Director - Norway

Scandic Fusion
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